At Tenderstation, we are committed to protecting the privacy of our users and visitors. This Policy explains the types of data we collect, how we use it, with whom it may be shared, and how you can manage your personal information.
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1. Nature of the Service
Tenderstation is a digital platform that connects customers with central kitchens and restaurants that provide catering services.
We do not prepare or produce food.
Registered kitchens and restaurants are fully responsible for the quality, safety, packaging, and delivery of food.
Our role is limited to:
• Providing the digital interface
• Processing orders
• Facilitating payments
• Enhancing communication between customers and providers
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2. Definitions
1. User / Customer: Any person using the application to browse or request catering services.
2. Provider / Restaurant / Kitchen: The entity offering food products or services through our platform.
3. Personal Data: Any information that identifies an individual directly or indirectly (e.g., name, phone number, email, address).
4. Technical / Non-Personal Data: Such as usage data, server logs, device type, operating system, analytics, and performance data.
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3. Data We Collect and Why
3.1 Data Provided Voluntarily
• Full name
• Mobile number
• Email address
• Delivery address
• Payment details (via payment gateway)
Purpose: Creating the account, completing orders, communication, issuing invoices and receipts, providing customer support.
3.2 Payment Data
• We do not store full bank card numbers.
• We may retain only transaction identifiers (Transaction IDs) and receipts.
Purpose: Processing payments, issuing refunds, accounting, and resolving financial disputes.
3.3 Technical and Usage Data
• IP address
• Device type and operating system
• Device identifiers
• Login records
• Visited pages
• Browsing duration
• In-app activities
Purpose: Service improvement, usage analysis, fraud prevention, and enhancing user experience.
3.4 Complaints and Feedback
• Ratings, comments, attached photos, complaint details
Purpose: Evaluating providers and improving service quality.
3.5 Legal and Regulatory Data
• Information required for legal compliance, court orders, or fraud prevention.
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4. Legal Bases for Processing Data
We process your data based on one or more of the following:
1. Performance of a contract (your order).
2. Compliance with legal obligations.
3. Legitimate interest (security, service enhancement, fraud prevention).
4. Your explicit consent when required (e.g., marketing communications).
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5. Data Sharing with Third Parties
We may share your data only when necessary and with proper safeguards:
5.1 Third-Party Service Providers
Such as:
• Payment gateways
• Hosting providers
• SMS/Email service providers
• Analytics tools
All bound by agreements restricting data use to the service scope only.
5.2 Kitchens and Restaurants
To complete your order, which may require sharing:
• Delivery address
• Contact number
• Order notes
5.3 Governmental or Judicial Authorities
When required by:
• Court order
• Regulatory requirements
• Fraud or misuse investigations
5.4 Mergers, Acquisitions, or Business Transfers
Data may be transferred to the new entity with proper user notification as required by law.
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6. International Data Transfer
Your data may be stored on servers located outside your country.
We apply necessary safeguards to ensure adequate protection in accordance with applicable laws.
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7. Data Retention
We retain your data for as long as needed to fulfill the purposes stated in this Policy, including:
• Account management
• Financial records
• Dispute resolution
• Legal compliance
Once no longer needed, data is deleted or anonymized unless otherwise required by law.
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8. User Rights
Depending on applicable laws, you may have the right to:
1. Access your personal data
2. Update or correct your information
3. Request deletion of your data
4. Restrict processing
5. Object to processing
6. Withdraw consent
7. Request data portability
To exercise your rights, contact us at:
📧 info@tenderstation.com
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9. Cookies
We use essential cookies to:
• Enable login
• Improve navigation
• Enhance service performance
You may disable cookies from your browser, but doing so may affect some features.
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10. Notifications and Marketing Messages
• Essential notifications related to orders cannot be disabled while the account is active.
• Promotional messages are sent only with your consent, and you may unsubscribe at any time.
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11. Data Security
We apply multiple security measures including:
• Data encryption during transmission
• Internal access controls
• Security monitoring
• Periodic testing
However, no system is 100% secure, and users should be cautious when sharing sensitive information.
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12. Platform Responsibilities
1. Kitchens and restaurants are fully responsible for:
• Food quality
• Health and safety compliance
• Packaging
• Delivery
2. Our role is limited to:
• Providing the platform
• Facilitating communication
• Processing payments
3. The platform is not liable for damages resulting from poor food quality or provider negligence, unless caused directly by our failure to meet contractual or legal obligations.
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13. Indemnification
The user agrees to indemnify the company against any claims or damages arising from misuse of the platform or violation of the Policy or applicable laws.
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14. Children
• The service is not intended for individuals under 18 years old.
• We do not knowingly collect data from minors without parental consent.
• If such data is identified, it will be deleted immediately.
• Tenderstation is not responsible for any use of the platform by minors, even with parental permission.
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15. Changes to This Policy
We may update this Policy periodically.
Users will be notified of any material changes before they take effect.
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16. How to Delete Your Personal Data
To delete your account or personal data:
1. Open the Tenderstation app
2. Go to Settings or My Account
3. Select Delete Account or Request Data Deletion
4. If the option is unavailable, contact us:
📧 info@tenderstation.com
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17. Contact and Complaints
For inquiries, requests, or complaints related to this Policy:
📧 info@tenderstation.com